microsoft outlook not connecting to office 365

An older version of Windows makes it difficult to connect with newer Outlook or Exchange Online accounts. When the Windows Operating System where you are using Outlook is out-of-date, then you should update the Windows to the latest version. There can be various reasons behind the connectivity issues related to Outlook and you can use several methods to diagnose the problem. Sometimes, when there is a connectivity issue with your account and the mailbox stops receiving and sending emails. You only add the account at Outlook once and you can get access to your mailboxes without providing the credentials again and again. Preliminary root cause: A small subset of infrastructure that handles connection requests was degraded, which caused intermittent impact to connections to the Exchange Online service.The cloud platforms of Office 365 and Exchange Online allows the user to access their mailboxes using the Outlook application. Start time: Tuesday, March 21, 2017, at 2:41 PM UTC

Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue could potentially affect a very small number of your users intermittently if they are routed through the affected infrastructure. We're monitoring the service and continuing to analyze data from the environment in order to identify our next troubleshooting steps. We've restarted the affected systems, which has alleviated most of the impact, but we are still working to identify the underlying cause of the degradation in order to prevent further impact.

More info: Our service monitoring indicates that impact is primarily affecting Outlook client connections, but there be some very slight impact to connections via other protocols as well.Ĭurrent status: Our investigation determined that a small subset of infrastructure that handles connection requests was degraded. EX97150 - Can't connect to mailbox via Outlook User Impact: Some users are unable to connect to their mailbox via the Outlook client. Check your Service Health Dashboard - Exchange Issues.

Microsoft outlook not connecting to office 365